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Providence VA Medical Center, Rhode Island

 

The Red Coats are Here for You

Red coat ambassadors and Providence VA Medical Center leadership during an event            celebrating Patient Ambassador Day at the Providence VAMC, Nov. 29, 2017. (Providence VA Medical Center photo by Winfield Danielson)

Red coat ambassadors and Providence VA Medical Center leadership during an event celebrating Patient Ambassador Day at the Providence VAMC, Nov. 29, 2017. (Providence VA Medical Center photo by Winfield Danielson)

By Winfield S. Danielson III, Public Affairs Officer
Thursday, December 14, 2017

Some volunteers at the Providence VA Medical Center are wearing red this winter, but it has nothing to do with the holiday season.

The red vests are part of the nationwide Red Coat Ambassadors program, developed by VA’s Veterans Experience Office in collaboration with the Veterans Health Administration. The program is designed to provide assistance with navigation and general information for Veterans and their families.

“We know that Veterans often use multiple sites for VA health care, so VA wants to provide a clear and consistent experience nationwide,” said Stephanne Proske, patient experience officer at the Providence VAMC. “Whether you’re in Providence, Rhode Island, or Palm Beach, Florida, if you need assistance at a VA medical center, you can look for the red vest.

From left to right, patient ambassador Patrick Higginbottom, with Erin Clare Sears, acting director of the Providence VA Medical Center, Stephanne Proske, patient experience officer, and Donna    Russillo, chief of Voluntary Services, during an event celebrating Patient Ambassador Day, Nov. 29, 2017

From left to right, patient ambassador Patrick Higginbottom, with Erin Clare Sears, acting director of the Providence VA Medical Center, Stephanne Proske, patient experience officer, and Donna Russillo, chief of Voluntary Services, during an event celebrating Patient Ambassador Day at the Providence VAMC, Nov. 29, 2017. (Providence VA Medical Center photo by Winfield Danielson)

Volunteer ambassadors at the Providence VAMC are greeting Veterans and visitors at the main entrance, providing directions and other information, even escorting them to appointments if they need assistance.

Anyone interested in donning the red vest can get an application by calling Voluntary Services at 401-273-7100 ext. 3002, or online at https://www.providence.va.gov/giving/index.asp.

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