Current Operating Status - VA Providence Healthcare System
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VA Providence Healthcare System

 

Current Operating Status

Situation Update

As of Tuesday, August 18, 2020 4:39 PM EDT

The VA Providence Healthcare System is operational. We are calling Veterans to help determine if their appointments are best seen in person or virtually. If you have a specific question about your appointment, a list of clinic phone numbers can be found at https://www.providence.va.gov/contact/phone_directory.asp.

If you have flu-like symptoms, such as fever, cough or shortness of breath, please call us at 401-457-3336 or send a secure message with My HealtheVet.

If you are tested for COVID-19 at a community healthcare facility or are contacted by local healthcare officials, please let them know you receive care through the VA Providence Healthcare System.

Arrival Information

As a precaution, we are screening everyone at entrances to the hospital and separate clinics for symptoms of fever, cough or shortness of breath, and other CDC evaluation criteria, such as recent travel or exposure to someone confirmed to have COVID-19. Additional instructions and evaluation will be provided for those who need it. Facemasks are being provided to everyone entering our facilities.

The Eagle Square, Middletown, Hyannis and New Bedford VA Clinics are now accepting scheduled in-person appointments in addition to virtual appointments.

RIPTA bus service to the Providence VAMC main campus has resumed. Valet service is closed. Transportation assistance will be provided from the parking garage to the main entrance, when needed, call 401-273-7100 ext. 16524 or 16532.

Limited “Veterans Transportation Network” (DAV van service) has resumed:

  • Veterans should call (401) 457-3387 M-F, between 5:30 a.m. and 7 a.m. for reservations
  • Door-to-door service provided by volunteer drivers in donated DAV vehicles
  • Must be able to get into and out of a vehicle without assistance -- no wheelchairs/walkers
  • Service runs primarily for morning visits, with pick-ups arranged the day of visit
  • Must have scheduled VA appointment
  • Volume is limited due to a small number of drivers at this time
  • Only 1 Veteran picked up at a time
  • All Veterans will be dropped off at the Main Entrance for screening
  • All Veterans must wear masks when transported
  • Note that Veterans in Portsmouth, Middletown, Newport, Tiverton, Bristol and Little Compton must call 2 business days in advance
  • Middletown and Newport vets must meet the van at the Middletown VA Clinic
  • South County van minimum 2 business days in advance, one week preferably
  • Note that South County driver availability is not guaranteed. If available, South County driver will call the night before

 Limited Hyannis VA Clinic shuttle service is now available:

  • Limit of 5 passengers per day with designated seats marked.
  • Riders will be screened by the Hyannis Clinic before they board the shuttle.
  • Riders must wear face masks for the duration of the shuttle ride; there will be a supply of masks on the shuttle.
  • Departure from Hyannis is 7 a.m.; riders should arrive at the clinic at 6:45a.m.
  • To make a shuttle reservation, call 401-457-3387 between 8 a.m. and 1 p.m., Monday - Friday.

 Limited VA Boston shuttle service is also available:

  • Max of 3 Veterans Total with Social Distancing.
  • Veterans will meet at the basement waiting area near the barber shop, after being screened at the main entrance, report time 5:30 a.m.
  • Masks will be required for the duration of the shuttle ride.
  • Departure time from Providence is 5:45 a.m., Monday – Friday.
  • To make a shuttle reservation, call 401-457-3387 between 8 a.m. and 1 p.m., Monday - Friday.

Other transportation options can be found at https://www.providence.va.gov/services/Transportation.asp. Please contact the Travel Office with questions at (401) 273-7100 ext. 13550 or call the applicable clinic to discuss alternative care-delivery options. A list of clinic phone numbers can be found at https://www.providence.va.gov/contact/phone_directory.asp.    

Pharmacy Information

The Pharmacy is using a mail-order system to fill prescription requests. Emergency prescriptions, including post-surgical, emergency department and discharge medication will still be provided on location by the Pharmacy. For other medications and supplies, Veterans should request refills and renewals by:

  • Calling the Pharmacy Call Center at 866-400-1241
  • Mailing in refill slips
  • Requesting through My HealtheVet

During the coronavirus pandemic, some Veterans may notice increased shipping times for mail-order prescriptions. Please order medication refills as early as possible – preferably as soon as you receive your prescription – and allow at least 7-10 days for delivery. Veterans who experience a delay in receiving prescriptions through the mail, want to request expedited shipments, or who want to request changing routine medications from 30-day to 90-day fills should:

  • Call the Pharmacy Call Center at 866-400-1241
  • Send a secure message to their prescribing provider using My HealtheVet

Note that the VA Pharmacy cannot send patients 90-day fills of controlled substances, some supply items and certain high-risk medications.

We encourage Veterans to sign up for USPS Informed Delivery and UPS MyChoice – both are free services that notify you when packages are on the way.  You may also track certain prescriptions in My HealtheVet. 

Visitor / Guest Restrictions

To safeguard everyone, the following precautions are in place:

  • Only one person may accompany a Veteran to an outpatient appointment or Emergency Department visit.
  • No one under the age of 18, unless a caregiver, will be able to attend a patient appointment.
  • Caregivers escorting a Veteran who is coming for an operation must drop the Veteran off inside the main entrance to the hospital; a representative from the operating room will meet the Veteran there.

 Limited visiting of inpatients is now available:

  • Veteran patients must identify two people who will be able to visit during their stay
  • Visiting hours are daily from 10 a.m. – 2 p.m.
  • One person per visit, per day, for 30 minutes, by appointment only
  • Appointments can be made by calling the Veteran’s care unit
  • Visitors will be screened, must wear a mask and be 6 feet away from the patient during the visit
  • Visitors may not bring food or drink when they visit

Other Services

The Patient Advocate Office is limiting in-person encounters. Please call them at 401-457-3093 or send them a secure message through My HealtheVet before visiting.

The Canteen remains open during their regular hours, and now offers limited seating!

  • The Coffee Shop is open weekdays from 7 a.m. - 1 p.m.
  • The Barbershop is closed.

The VA Providence Regional Benefits Office has closed all office locations to the public, including the satellite offices in the basement of the main hospital. Veterans, claimants, beneficiaries and representatives may continue to communicate with VBA in these ways:

General Information

Everyone is encouraged to continue to take simple preventive actions to avoid being exposed to viruses:

  • Maintain social distancing at all times and at all locations, when possible
  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Stay home if you are sick or becoming sick.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol.

We will continue to update the Operating Status page of our website, https://www.providence.va.gov/emergency/index.asp, as well as our Facebook and Twitter feeds, but we also encourage you to sign up for our “EMAIL UPDATES” on our homepage at the bottom left under “CONNECT,” if you haven't done so already.

We greatly appreciate your understanding and flexibility during this time. The latest information on the new coronavirus is available at https://www.publichealth.va.gov/n-coronavirus/. Other verified resources for COVID 19 information are:

Facility Status

Parent Facility
Providence VA Medical Center Limited Services
Please call or send us a My HealtheVet message before visiting the PVAMC or our clinics. We are screening everyone at the entrance to the main hospital and separate clinics. Limited visiting of inpatients is now available – ask the Veteran’s care unit for more info.
Community Based Outpatient Clinics
Hyannis, MA Limited Services
The Hyannis VA Clinic is now accepting scheduled in-person appointments in addition to virtual appointments. For more information or assistance, please call 401-457-3336 or send a My HealtheVet message.
Middletown, RI Limited Services
The Middletown VA Clinic is now accepting scheduled in-person appointments in addition to virtual appointments. For more information or assistance, please call 401-457-3336 or send a My HealtheVet message.
New Bedford, MA Limited Services
The Middletown VA Clinic is now accepting scheduled in-person appointments in addition to virtual appointments. For more information or assistance, please call 401-457-3336 or send a My HealtheVet message.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-866-590-2976
  • Change Your Appointment: 401-457-3336
  • Media Inquiries: 401-457-3369
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 401-273-7100
  • Pharmacy Refill: 401-457-3344 or
    1-877-415-9421
  • Staff Locator: 401-273-7100
  • Telephone Care: 1-866-590-2976
  • Hotline for Homeless Veterans: 1-877-424-3838

In the event that the Providence VAMC or any of our associated Community VA Clinics is threatened by inclement weather, check this page for details.

Do you have a family disaster plan?

Now is the time to plan what you, your family, and your pets would do in the event of a hurricane or other natural disaster. Visit the Ready America web site for information and instructions for creating a family disaster plan.

Are You Ready? Visit www.ready.gov