Current Operating Status - VA Providence Healthcare System
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Providence Healthcare System

 

Current Operating Status

Situation Update

As of Tuesday, February 16, 2021 2:01 PM EST

As a precaution, Veterans, volunteers and visitors are still being screened at the entrances to our facilities. We appreciate your continued patience and understanding during this difficult time.

If you have flu-like symptoms, such as fever, cough or shortness of breath, please call us at 401-457-3336 or send a secure message with My HealtheVet.

COVID-19 Vaccine Update:

The VA Providence Healthcare System is pleased to announce that we received the Pfizer COVID-19 vaccine in addition to the Moderna vaccine. This will significantly expand our capacity to provide vaccinations to our Veteran patients.

  • Enrolled Veterans are now receiving COVID-19 vaccinations based on the VA distribution plan and vaccine availability, starting with those at highest risk of severe illness
  • The VA Providence HCS is currently vaccinating approximately 11,000 Veteran patients who are 75 years and older, and those who are: on dialysis, transplant patients, institutional chemotherapy patients, or in group living situations, such as nursing homes and homeless shelters
  • To date, we've provided vaccinations to more than 3,400 Veterans, since we started Jan. 6
  • The next group will be Veterans over 65
  • There is no need to call for an appointment – we will contact our patients directly when scheduling Veterans in their risk category
  • Now we are reaching out to schedule appointments using VEText, as well, which will allow Veterans to schedule their own appointments automatically!
  • We strongly believe that reaching out to Veterans and scheduling them based on their risk is the safest and fairest way to proceed while we have a limited supply of the vaccine
  • The goal is to offer free COVID-19 vaccinations to all enrolled Veterans as soon as sufficient supply is available
  • Lean more about COVID-19 vaccinations at https://www.va.gov/health-care/covid-19-vaccine/
If you are receiving text messages from us, you already have VEText! Otherwise, simply text START to 53079 to opt-in. Worried we don't have your current cell phone number? You can update your contact info during check-in or check-out for any appointment, at https://www.va.gov/profile/ or at any kiosk. Don't want to use VEText? No problem! We will continue to call patients and book appointments over the phone, as well, to ensure we reach those who are not using VEText. Learn more about VEText at https://www.va.gov/HEALTH/VEText.asp

If we haven’t seen you in more than a year, your primary care provider will want to see you for a check-up prior to scheduling a COVID-19 vaccination as a precaution, in case your health information has changed. You can call 401-457-3336 to schedule a check-up.

Not yet enrolled in VA health care? You can apply by calling a VA Providence enrollment specialist at 401-273-7100 ext. 12496, or online at www.va.gov

Arrival Information


Veterans should come to their outpatient appointments alone, if possible:
  • Otherwise, only one person may accompany a Veteran to an outpatient appointment or Emergency Department visit.
  • No one under the age of 18, unless a caregiver, can escort a patient to their appointment.
  • Veterans should arrive no earlier than 15 minutes prior to their appointment.
  • Caregivers escorting a Veteran who is coming for an operation should drop the Veteran off at the main entrance to the hospital; or at the applicable clinic if the Veteran needs assistance.

Bandanas, gaiters, single-layer cloth masks, or masks with a valve are not acceptable in any VA Providence HCS facilities. Appropriate masks will be provided if necessary. Face shields may be used to supplement a mask, or as needed for those medically unable to wear a mask.

Valet service is closed. Transportation assistance will be provided from the parking garage to the main entrance, when needed, call 401-273-7100 ext. 16524 or 16532.

Limited “Veterans Transportation Network” (DAV van service) has resumed, Veterans should call 401-457-3387, Monday - Friday, between 5:30 a.m. and 7 a.m. for reservations.

Limited VA Boston and Hyannis VA Clinic shuttle service has resumed. Veterans should call 401-457-3387 between 8 a.m. and 1 p.m., Monday - Friday, for reservations.

Other transportation options can be found at https://www.providence.va.gov/services/Transportation.asp. Please contact the Travel Office with questions at (401) 273-7100 ext. 13550 or call the applicable clinic to discuss alternative care-delivery options. A list of clinic phone numbers can be found at https://www.providence.va.gov/contact/phone_directory.asp.

General Operations Information

The Providence VA Medical Center provides on-site pre-procedure and inpatient COVID-19 testing. We refer enrolled Veterans to providers in the community for diagnostic testing when they meet CDC testing criteria (https://www.cdc.gov/coronavirus/2019-ncov/hcp/testing-overview.html).

The Pharmacy is using a mail-order system to fill prescription requests. Emergency prescriptions, including post-surgical, emergency department and discharge medication will still be provided on location by the Pharmacy. For other medications and supplies, Veterans should request refills and renewals by:
  • Calling the Pharmacy Call Center at 866-400-1241
  • Mailing in refill slips
  • Requesting through My HealtheVet

Some Veterans may notice increased shipping times for mail-order prescriptions. Please order medication refills as early as possible – preferably as soon as you receive your prescription. Allow at least 14 days for delivery. Veterans who experience a delay in receiving prescriptions through the mail should call the Pharmacy Call Center at 866-400-1241 or send a secure message to your prescribing provider using My HealtheVet.

We encourage Veterans to sign up for USPS Informed Delivery and UPS MyChoice – both are free services that notify you when packages are on the way. You may also track certain prescriptions in My HealtheVet.

Visitor / Guest Restrictions

In accordance with Rhode Island Department of Health guidelines and as a precaution to help keep our Veterans, staff and community safe, visitation is temporarily suspended at the Providence VA Medical Center. Exceptions may be granted on a case-by-case basis under rare and extenuating circumstances. For more information, please call the operator at 401-273-7100, dial 0, give the inpatient/Veteran’s name and ask to speak to their care unit.

Other Services

Whenever possible, please call the Patient Advocate Office at 401-457-3093 or send them a secure message through My HealtheVet before visiting.

The Canteen, Coffee Shop and Patriot Store are open during their regular hours. PatriotClips Salon and Barbershop is open again by appointment, Monday – Friday, 8:30 a.m. – 3 p.m. Call 401-588-4484.

The VA Providence Regional Benefits Office has closed all office locations to the public, including the satellite offices in the basement of the main hospital. Veterans, claimants, beneficiaries and representatives may continue to communicate with VBA in these ways:
  • Veterans and family members can now use the Providence VA Regional Office Online Scheduler at https://v2.waitwhile.com/welcome/providencevaro anytime, day or night, to book a 30-minute appointment. Appointments are available between 9 a.m. and 3 p.m. on weekdays, excluding Federal Holidays. At the time of the scheduled appointment, a Providence VA Regional Office benefits representative will call you
  • Call toll-free 1 (800) 827-1000, Monday through Friday, 8 a.m. -9 p.m. Eastern Time
  • On the web at www.va.gov to learn about VA benefits or file an online claim for disability benefits

We will continue to update the Operating Status page of our website, https://www.providence.va.gov/emergency/index.asp, as well as our Facebook and Twitter feeds, but we also encourage you to sign up for our “EMAIL UPDATES” on our homepage at the bottom left under “CONNECT,” if you haven't done so already.

The latest information on the coronavirus is available at https://www.publichealth.va.gov/n-coronavirus/.

Facility Status

Parent Facility
Providence VA Medical Center Limited Services
VA Providence is now vaccinating enrolled Veterans who are at highest risk for severe illness from COVID-19. VA care teams will reach out to Veterans to schedule vaccinations based on their risk level - there's no need to call for an appointment or come to a facility to sign up.
Community Based Outpatient Clinics
Hyannis, MA Limited Services
VA Providence is now vaccinating enrolled Veterans who are at highest risk for severe illness from COVID-19. VA care teams will reach out to Veterans to schedule vaccinations based on their risk level - there's no need to call for an appointment or come to a facility to sign up.
Middletown, RI Limited Services
VA Providence is now vaccinating enrolled Veterans who are at highest risk for severe illness from COVID-19. VA care teams will reach out to Veterans to schedule vaccinations based on their risk level - there's no need to call for an appointment or come to a facility to sign up.
New Bedford, MA Limited Services
VA Providence is now vaccinating enrolled Veterans who are at highest risk for severe illness from COVID-19. VA care teams will reach out to Veterans to schedule vaccinations based on their risk level - there's no need to call for an appointment or come to a facility to sign up.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-866-590-2976
  • Change Your Appointment: 401-457-3336
  • Media Inquiries: 401-457-3369
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 401-273-7100
  • Pharmacy Refill: 401-457-3344 or
    1-877-415-9421
  • Staff Locator: 401-273-7100
  • Telephone Care: 1-866-590-2976
  • Hotline for Homeless Veterans: 1-877-424-3838

In the event that the Providence VAMC or any of our associated Community VA Clinics is threatened by inclement weather, check this page for details.

Do you have a family disaster plan?

Now is the time to plan what you, your family, and your pets would do in the event of a hurricane or other natural disaster. Visit the Ready America web site for information and instructions for creating a family disaster plan.

Are You Ready? Visit www.ready.gov