Current Operating Status - Providence VA Medical Center, Rhode Island
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Providence VA Medical Center, Rhode Island

 

Current Operating Status

Situation Update

As of Friday, March 27, 2020 6:34 PM EDT

Veterans, visitors, volunteers and partners, please help us limit the spread of COVID-19 and other viruses.

The Providence VAMC is operational. In accordance with state and federal guidance, we are rescheduling non-urgent, elective procedures and appointments until sometime after May 1. We are calling Veterans who need to be rescheduled. If you have a specific question about your appointment, a list of clinic phone numbers can be found at https://www.providence.va.gov/contact/phone_directory.asp

If you have flu-like symptoms such as fever, cough and shortness of breath, please call us at 401-457-3336 before coming the Providence VA Medical Center (VAMC) or one of our clinics, or send us a secure message with My HelatheVet. We are only accepting emergency and urgent care in-person visits at this time. You are encouraged to use virtual care options, such as VA Video Connect, for other kinds of appointments.

If you are tested for the new coronavirus (COVID-19) at a community healthcare facility or are contacted by local healthcare officials, please let them know you receive care through the VA Providence Healthcare System.

Arrival Information

As a precaution, we are directing everyone to a tent at the medical center’s main entrance for a brief screening. Screening will look for symptoms of fever, cough or shortness of breath, or possible exposure due to travel. Additional instructions and evaluation will be provided for those who need it. Clinics and offices in other buildings and locations are closed. VA community clinics (CBOCs) are closed to in-person visits and will provide virtual care only.

Please note that facemasks are in short supply and are currently being prioritized for those who are sick, based on screening criteria, and the healthcare workers and caregivers providing their care.

Both Regent Ave. gates are closed. Please enter the main campus from Chalkstone Ave. or Valley St. RIPTA buses are no longer coming onto the Providence VAMC campus. Buses now stop at Chalkstone Ave. and Navy Lane, across from Roger Williams. Valet service is closed. Transportation assistance will be provided from the parking garage to the main entrance, when needed.

Pharmacy Information

The Pharmacy is now only using the mail-order system for prescription refill requests. Emergency prescriptions, including post-surgical, emergency department and discharge medication will still be provided on location by the Pharmacy. For other medications and supplies, Veterans should request refills and renewals by:
- Calling the Pharmacy Call Center at 866-400-1241
- Mailing in refill slips
- Requesting through My HealtheVet


Please allow 7-10 days for prescription delivery. Veterans may request expedited shipments and may request changing routine medications from 30-day to 90-day fills by:
- Calling the Pharmacy Call Center at 866-400-1241
- Using My HealtheVet and choosing “Ask a Pharmacist.”

Note that the VA Pharmacy cannot send patients 90-day fills of controlled substances, some supply items and certain high-risk medications.

Visitor / Guest Restrictions

To safeguard our patients, employees and others who use the facility, the following visitation and guest safeguards are in place:
- Inpatients will not be allowed visitors, except under rare and extenuating circumstances, such as patients who are in critical condition or end-of-life situations. In these instances, please call the operator at 401-273-7100, dial 0, give the inpatient/Veteran’s name and ask to speak to their care unit.
- Families and friends can always call to speak with inpatients by calling the operator at 401-273-7100, dial 0, and asking for the inpatient/Veteran by name.
- Outpatients should come to VA appointments alone, if possible.
- Only one person may accompany a Veteran to an outpatient appointment or Emergency Department visit.
- No one under the age of 18, unless a caregiver, will be able to attend a patient appointment.

Other Services

Along with other volunteer-provided services, DAV van service has been temporarily suspended. Providence VA shuttle services to the VA Hyannis Clinic, VA Boston and Eagle Square are suspended for the time being, as well. Other transportation options can be found at https://www.providence.va.gov/services/Transportation.asp. Please contact the Travel Office with questions at (401) 273-7100 ext. 3550 or call the applicable clinic to discuss alternative care-delivery options. A list of clinic phone numbers can be found at https://www.providence.va.gov/contact/phone_directory.asp

The Patient Advocate Office is limiting in-person encounters. Please call them at 401-457-3093 or send them a secure message through My HealtheVet.

The Canteen remains open during their regular hours, but there is no seating – grab & go only. The Canteen Store is open as normal. The Coffee Shop, Barbershop and Library are closed.

As an additional precaution, the VA Providence Regional Benefits Office has closed all office locations to the public, including the satellite offices in the basement of the main hospital. To learn more about VA benefits or file a claim, Veterans, claimants, beneficiaries and representatives may:
- Call 800-827-1000, Monday through Friday, 8:00 a.m. – 9:00 p.m.
- Visit va.gov

General Information

Everyone is encouraged to take simple preventive actions to avoid being exposed to viruses:
- Wash your hands often with soap and water for at least 20 seconds.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Stay home if you are sick or becoming sick.
- Use an alcohol-based hand sanitizer that contains at least 60% alcohol.

We will continue to update the Operating Status page of our website, https://www.providence.va.gov/emergency/index.asp, as well as our Facebook and Twitter feeds, but we also encourage you to sign up for our “EMAIL UPDATES” on our homepage at the bottom left under “CONNECT,” if you haven't done so already.

We greatly appreciate your understanding and flexibility during this time. The Department of Veterans Affairs (VA) and the VA New England Healthcare System are paying special attention to developments regarding the novel Coronavirus. This effort is being coordinated between VA, the Veterans Health Administration, the Centers for Disease Control and other federal agencies. The latest information on the new coronavirus is available at https://www.publichealth.va.gov/n-coronavirus/. Other verified resources for COVID 19 information are:
- Veteran-focused Frequently-Aske Questions (FAQ): https://www.va.gov/coronavirus-veteran-frequently-asked-questions 
- Mental health information: www.mentalhealth.va.gov/coronavirus  
- CDC website: www.cdc.gov/coronavirus 

Facility Status

Parent Facility
Providence VA Medical Center Limited Services
If you have flu-like symptoms, please call 401-457-3336 or send a My HealtheVet message before visiting PVAMC or associated clinics. PVAMC is screening everyone at the main entrance. Visiting inpatients is temporarily suspended.
Community Based Outpatient Clinics
Hyannis, MA Closed
VA community clinics are closed to in-person visits and will provide virtual care only. For more information or assistance, please call 401-457-3336 or send a My HealtheVet message.
Middletown, RI Closed
VA community clinics are closed to in-person visits and will provide virtual care only. For more information or assistance, please call 401-457-3336 or send a My HealtheVet message.
New Bedford, MA Closed
VA community clinics are closed to in-person visits and will provide virtual care only. For more information or assistance, please call 401-457-3336 or send a My HealtheVet message.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-866-590-2976
  • Change Your Appointment: 401-457-3336
  • Media Inquiries: 401-457-3369
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 401-273-7100
  • Pharmacy Refill: 401-457-3344 or
    1-877-415-9421
  • Staff Locator: 401-273-7100
  • Telephone Care: 1-866-590-2976
  • Hotline for Homeless Veterans: 1-877-424-3838

In the event that the Providence VAMC or any of our associated Community VA Clinics is threatened by inclement weather, check this page for details.

Do you have a family disaster plan?

Now is the time to plan what you, your family, and your pets would do in the event of a hurricane or other natural disaster. Visit the Ready America web site for information and instructions for creating a family disaster plan.

Are You Ready? Visit www.ready.gov