Customer Service - VA Providence Healthcare System
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VA Providence Healthcare System

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for, has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below, who will be eager to help you with your concerns.

Heather Pezzullo, Patient Experience Officer and Former Prisoner of War Advocate

Heather Pezzullo

Patient Experience Officer and Former Prisoner of War Advocate
401-273-7100 Ext. 3093

Vivian Madrid, Patient Advocate

Vivian Madrid

Patient Advocate
401-273-7100 Ext. 3093

Tanya Tanksley, Patient Advocate

Tanya Tanksley

Patient Advocate
401-273-7100 Ext. 3093

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Patient Support Assistant helps the Patent Advocates assist you and your family with your concerns and rights as a patient. If you, or a Veteran you care for, has not been able to resolve important issues related to VA through other means of communications, please contact the Patient Support Assistant or one of our Patient Advocates listed above. We will be eager to help you with your concerns.

Kendall Taylor, Patient Support Assistant

Kendall Taylor

Patient Support Assistant
401-273-7100 Ext. 3093

For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.