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Providence VA Medical Center, Rhode Island

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Heather Pezzullo, Patient Advocate

Heather Pezzullo

Patient Advocate
401-273-7100 ext. 3093

Stephanne Proske, Patient Experience Officer

Stephanne Proske

Patient Experience Officer
401-273-4100 ext. 6462

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

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Kendall Taylor

Patient Support Assistant
401-273-7100 ext. 3093

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.