Customer Service - VA Providence Healthcare System
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VA Providence Healthcare System


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for, has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below, who will be eager to help you with your concerns.

Heather Pezzullo, Patient Experience Officer and Former Prisoner of War Advocate

Heather Pezzullo

Patient Experience Officer and Former Prisoner of War Advocate

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Patient Advocate Office is ready to help! Visit Room 140 in the main hospital building or call 401-273-7100 ext. 13093.

Michael Norde MSW, LICSW, Patient Advocate Coordinator

Michael Norde MSW, LICSW

Patient Advocate Coordinator

Kristine Dominique MSW, LICSW, Patient Advocate Coordinator

Kristine Dominique MSW, LICSW

Patient Advocate Coordinator

Kendall Taylor, Patient Support Assistant

Kendall Taylor

Patient Support Assistant

For a listing of additional contacts, please visit our phone directory.

For more information, download our Patient Advocate Brochure.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Do you know a VA staff member, team, department or service who exhibited an ICARE Value that created an exceptional patient or employee experience?
Nominate them HERE!

ICARE recognitions are reviewed by the VA Providence ICARE TEAM and determined to be categorized as a compliment, cerificate, or plaque.