Providence VAMC now offering 24-hour Telephone Operator/Dispatcher Service - Providence VA Medical Center, Rhode Island
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Providence VA Medical Center, Rhode Island

 

Providence VAMC now offering 24-hour Telephone Operator/Dispatcher Service

Operators/Dispatchers from Police Service

(Left to right) Brent Miranda, Patrick Lonergan, John McClintock, Giordon Gill, Nathaniel Lynch, Caroline Vitale along with Supervisor Robert Reynolds.

By story by Rob Reynolds
Tuesday, January 3, 2012

No one knows for sure just how Systems Redesign found its way into the VA.  But if you ask a small group of Telephone Operators/Police Dispatchers, they would probably tell you it started at the Providence VA Medical Center.  Before the term “Systems Redesign” became a buzz word, Patient Services and Police Services were busily exploring ways to be more efficient and effective at what they do.

Providence VAMC Police Services is proud to announce, after extensive planning and studying, that their project is ready for implementation.  Beginning December 31, 2011 at 11:00 p.m., Police Services will offer a dedicated Telephone Operator and Police Dispatch service 24-hours-a-day, 7-day-a-week, 365-days-a-year.

Pictured from left to right are Brent Miranda, Patrick Lonergan, John McClintock, Giordon Gill, Nathaniel Lynch, Caroline Vitale along with Supervisor Robert Reynolds.  These fine members of Police Service are now ready for “double duty”, as they like to call it—their day-to-day responsibilities as well as continuously improving how they work!

Providence VAMC patients and staff can rest assured that the Operators / Dispatchers look forward to carrying out their “double duties” to ensure the smooth and accurate flow of communication for the entire facility and a long-term commitment to process improvement to better serve the customer.

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